Great customer service ensures customer satisfaction with your product or service and in the bigger picture, with your brand. A great level of customer care takes time, and it’s vital to have people on board who are true brand ambassadors: engaged, compassionate, and truly dedicated to the customer’s happiness. Virtual customer service can take the form of telephone contact, email correspondence or virtual live agent support.This service offers customer service support for a cumulative 120 minutes during business hours.Breakdown